Role of the NAVIGATOR

ROLE OF THE COMMUNITY ENERGY NAVIGATOR

There may be misconceptions about what a Navigator is and what is expected of someone in the role. Let’s take a closer look:

Misconceptions Reality
A completely new jobBuilds on existing community outreach and education skills, generally within existing job descriptions
A required part of consumer-facing roles like housing counseling or community building and engagement An emerging opportunity that practitioners and organizations may opt to implement
Must be an expert in environmental science or energy policyFocus is on practical, resilient and money-saving solutions, and connecting people with resources
Expected to know everything about energy-efficient homesContinuous learning is part of the role, as is knowing when to provide referrals
Trying to sell a particular product or energy and housing choiceProvides unbiased information and guidance; doesn’t push specific products or programs
Intended to increase workload or require learning all new skillsIntegrates into existing work, leveraging existing strengths and knowledge 

PROCESS OF BECOMING A NAVIGATOR

Much of the information in this toolkit will explore the skill set necessary to become a Navigator. It’s helpful to think of the typical progression to get to this point: Remember that this process isn’t set in stone. Rather, it depends on the individual looking to become a Navigator, and their community’s needs.

Understand community need and value proposition
Complete training through qualified provider
Inventory federal, state, local,tribal, utility and/or manufacturer incentives
Develop a qualified network of qualified contractors, funders, and other partners
Build a work plan for Navigator program
Utilize marketing suite, customizing for community needs